> Member
All enquiries are handled by the Manager between the hours of 9am to 5pm. You can call the Manager on (08) 8204 3826.
For help with website related matters please call 1300 132 573.
Please write to the appropriate officer at the above address.
The Manager
SA Metropolitan Fire Service Superannuation Scheme
GPO Box 98
ADELAIDE SA 5001
or
Adelaide Station
99 Wakefield Street
ADELAIDE SA 5000
Ph: (08) 8204 3826 or (08) 8204 3713
Fax: (08) 8204 3610
Email: Darren.Royals@eso.sa.gov.au
If you have already made a complaint to us and you are not satisfied withthe response provided to you, or after 45 days has passed since you first complained, then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). For objections relating to death benefit claims, these may take up to 90 days to resolve. AFCA can be contacted at:
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001
AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.
For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.